The Baaz Return Policy
At “The Baaz,” our paramount commitment is to ensure your satisfaction with each purchase. In the event that you find yourself dissatisfied with your order, we provide a streamlined return process. Please peruse our return policy meticulously to familiarize yourself with the terms and conditions.
30-Day Return Period:
We extend a 30-day return period from the date of delivery for qualifying items. Unfortunately, if 30 days have lapsed since your purchase, we regrettably cannot offer a refund or exchange.
Eligibility for Returns:
To qualify for a return, your item must meet the following criteria:
– The item must be in its original condition, unworn, and with all tags and packaging intact.
– Items that have undergone washing, alteration, or damage by the customer are ineligible for return.
– Personalized or customized items are non-returnable, unless deemed defective or damaged upon receipt.
Initiating a Return:
To initiate a return, kindly adhere to these steps:
- Reach out to our Customer Support team at support@thebaaz.ca within 30 days of receiving your order.
- Furnish your order number and a comprehensive explanation of the reason for the return.
- Our team will furnish you with instructions on how to return the item, inclusive of the return address.
Return Shipping:
Customers bear the responsibility for the cost of return shipping, unless the item received is defective or damaged. We recommend utilizing a traceable shipping service and acquiring shipping insurance for your return.
Refunds:
Upon receipt and inspection of your return, an email notification will be dispatched to confirm the reception of your returned item. Notification of the approval or rejection of your refund will also be communicated.
If your return is approved, a refund will be processed to the original payment method within [number of days] business days. Please note that the timeline for the refund to reflect in your account may vary, contingent on your payment provider.
Exchanges:
Should you wish to exchange an item, follow the return process outlined above and specify in your communication that you seek an exchange. We will endeavor to accommodate your exchange request, subject to product availability.
Contact Us:
For inquiries or further assistance concerning our return policy, please do not hesitate to reach out to our Customer Support team at support@thebaaz.ca
“The Baaz” reserves the right to modify or update this return policy at any time. Kindly consult our website for the most current version.
We extend our gratitude for choosing “The Baaz.” Your trust in our brand is genuinely appreciated.